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SHIPPING


SHIPPING COUNTRIES 

At desenio.com we ship to the following countries: Australia, Bulgaria, Canada, Croatia, Cyprus, Czech Republic, Estonia, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Poland, Romania, Slovakia, Slovenia and United States of America.

We also ship to these following countries via local websites: Austria, BelgiumDenmark, Finland, FranceGermany, ItalyNorway, PortugalSpainSweden, the Netherlands and United Kingdom

At the moment, we are only able to deliver frames to the following countries: Czech Republic, Estonia, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Poland, Romania, Slovakia and Slovenia.

We also ship to these following countries via local websites: Austria, Denmark, Finland, France, Germany, Norway, Sweden, the Netherlands and United Kingdom.


SHIPPING COSTS

Free shipping on poster only orders over $45. For poster only orders up to $45, a shipping fee of $4.49 applies. 

For orders including frames and picture ledges, a shipping fee of $9.95 applies.

DELIVERY TIME

Delivery time to: Ireland and Luxembourg.
Our delivery time is normally 3-6 working days from the date you placed the order.  

Delivery time to: Greece, Poland, Slovakia, Slovenia, Czech Republic and Hungary. 
Our delivery time is normally 3-7 working days from the date you placed the order.  

Delivery time to: Bulgaria and Malta. 
Our delivery time is normally 4-7 working days from the date you placed the order. 

Delivery time to: Cyprus and Romania.
Our delivery time is normally 4-8 working days from the date you placed the order. 

Delivery time to: Estonia, Croatia, Latvia and Lithuania.
Our delivery time is normally 4-9 working days from the date you placed the order. 

Delivery time to: Australia and the United States of America.
Our delivery time is normally 10-15 working days from the date you placed the order.

Delivery time to: Canada
Our delivery time is normally 10-15 working days from the date you placed the order.



How do you ship the goods?

We ship with Asendia and the package is delivered by your local postal service.


What happens if I do not collect my parcel?

For goods that are returned to us due to the customer has not collected the goods we charge $22. This is to cover the double freight (to you and back) as well as for our picks and unpacking of goods.


Order damaged upon arrival

Did you purchase a product that was damaged upon arrival or faulty in any other way? Our aim is to have 100% customer satisfaction, so please contact us if you are dissatisfied with your received item. Email our Customer service at info@desenio.com and please submit pictures of the product/packaging.

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